Utility Business Services, Inc.

Claims Investigator's & Collector's Training

Utility Claims Investigations & Documentation

This class is a two day seminar designed to train "on site" Utility Claims Iinvestigators. The major topics included in this course are:

1. Documenting the "Who, What, When, Where & why" of a Utility Damage.

2. Developing Company Employee Witness Written Statements.

3. Developing Written Witness statements.

4. Video and/or photographing the damage site.

5. Production of the Field Sketch at the damage site.

6. Production of the Finished Drawing of the damage site.

7. Damager Identification and documentation.

8. Line Location Investigation and documentation.

Plant Damage Claims Collections

Advanced Level - This course is designed to increase the skills and problem solving capabilities of personnel responsible for day-to-day collection of Utility Damage Claims. It is also designed to give overall perspective to the "day to day" collection activities. The assumption is made that Trainees are familiar with their company collection practices prior to attending this class.

The course is designed as a one-day seminar. It can be condensed to a half day by intentional (but subtle) reduction of class Q&A. It is not recommended to compress the time however, as much of the value of this training comes from trainee generated problem examples (war stories). From the outset the Instructor will integrate "real world" problems effecting the Trainees into the class curriculum.